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Product & Usage
Q
Can I adjust the volume myself?
A
Yes. Most models have onboard buttons or app control for easy volume and program adjustment.
Q
Are your hearing aids rechargeable?
A
Yes, many models feature built-in rechargeable batteries with USB-C or case charging.
Q
Do your Bluetooth hearing aids stream calls or music?
A
Some models support Bluetooth connectivity for basic audio streaming and app pairing.
Q
How do I know which hearing aid model is right for me?
A
Our team can recommend a model based on your hearing concerns and lifestyle. Contact us for a consultation.
Q
Are Boin hearing aids medical-grade devices?
A
Yes. All products are manufactured under ISO 13485 standards and follow audiological principles.
Ordering & Delivery
Q
Where can I buy Boin Hearing products?
A
Through authorized retailers, franchise stores, or by submitting a purchase inquiry online.
Q
Do you ship internationally?
A
Yes. We support global delivery via international logistics partners.
Q
Can I return or exchange my hearing aids?
A
Policies depend on your region and seller. Please contact your original point of purchase.
Maintenance & Repairs
Q
How do I clean my hearing aids?
A
Use a dry cloth. Do not use water or alcohol. For tips, see our Maintenance & Care page.
Q
What if my device stops working?
A
Submit a Repair Request Form. We'll assist you with troubleshooting or return instructions.
Q
How long do hearing aids usually last?
A
4–6 years with proper care and maintenance.
Q
What accessories do I need for upkeep?
A
We recommend ear tips, wax guards, cleaning tools, and a drying box.
